{"id":1558,"date":"2026-05-08T08:36:06","date_gmt":"2026-05-08T13:36:06","guid":{"rendered":"https:\/\/new-web.hospitalsantamonica.gov.co\/?page_id=1558"},"modified":"2026-05-14T14:08:39","modified_gmt":"2026-05-14T19:08:39","slug":"pqrs-anonimo","status":"publish","type":"page","link":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/pqrs-anonimo\/","title":{"rendered":"pqrs Anonimo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1558\" class=\"elementor elementor-1558\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4424a71 e-con e-atomic-element e-flexbox-base e-3cc4ba9 \" data-id=\"4424a71\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4424a71\">\n    \t\t<div class=\"elementor-element elementor-element-5dbf085 elementor-widget elementor-widget-shortcode\" data-id=\"5dbf085\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"anonimo-pqrsd-wrapper\">\n    <div class=\"anonimo-pqrsd-container\">\n        \n        <!-- Header Moderno -->\n        <div class=\"anonimo-pqrsd-header-modern\">\n            <div class=\"anonimo-pqrsd-header-bg\"><\/div>\n            <div class=\"anonimo-pqrsd-header-content\">\n                <div class=\"anonimo-pqrsd-icon-container\">\n                    <svg class=\"anonimo-pqrsd-icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                        <path d=\"M12 2C8.13 2 5 5.13 5 9c0 5.25 7 13 7 13s7-7.75 7-13c0-3.87-3.13-7-7-7z\"\/>\n                        <circle cx=\"12\" cy=\"9\" r=\"2.5\"\/>\n                        <path d=\"M12 2v1M20 9h-1M5 9H4M17 4.5L16.5 5M8 4.5L8.5 5\"\/>\n                    <\/svg>\n                <\/div>\n                <div>\n                    <h1 class=\"anonimo-pqrsd-title-modern\">\ud83d\udd4a\ufe0f PQRSD An\u00f3nimo<\/h1>\n                    <p class=\"anonimo-pqrsd-subtitle-modern\">Tu identidad est\u00e1 protegida. Canal 100% seguro y confidencial.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div id=\"anonimo-pqrsd-messages\"><\/div>\n\n        <form id=\"anonimo-pqrsd-form\" method=\"post\" enctype=\"multipart\/form-data\">\n            <input type=\"hidden\" id=\"pqrsd_nonce_field\" name=\"pqrsd_nonce_field\" value=\"b27cf1e35e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/1558\" \/>            \n            <!-- Honeypot -->\n            <div style=\"display:none !important;\">\n                <input type=\"text\" name=\"pqrsd_hp_field\" tabindex=\"-1\" autocomplete=\"off\">\n            <\/div>\n            \n            <input type=\"hidden\" name=\"form_time\" value=\"1784793547\">\n\n            <!-- Barra de progreso -->\n            <div class=\"anonimo-pqrsd-progress-container\">\n                <div class=\"anonimo-pqrsd-progress-bar\" id=\"anonimo-pqrsd-progress\"><\/div>\n                <div class=\"anonimo-pqrsd-progress-steps\">\n                    <span class=\"anonimo-pqrsd-step active\" data-step=\"1\">Tipo<\/span>\n                    <span class=\"anonimo-pqrsd-step\" data-step=\"2\">Detalles<\/span>\n                    <span class=\"anonimo-pqrsd-step\" data-step=\"3\">Evidencia<\/span>\n                    <span class=\"anonimo-pqrsd-step\" data-step=\"4\">Enviar<\/span>\n                <\/div>\n            <\/div>\n\n            <!-- Paso 1: Tipo de Solicitud -->\n            <div class=\"anonimo-pqrsd-step-content active\" data-step=\"1\">\n                <div class=\"anonimo-pqrsd-card\">\n                    <div class=\"anonimo-pqrsd-card-header\">\n                        <span class=\"anonimo-pqrsd-step-number\">01<\/span>\n                        <h3>\u00bfQu\u00e9 tipo de solicitud deseas realizar?<\/h3>\n                        <p>Selecciona la categor\u00eda que mejor describa tu caso<\/p>\n                    <\/div>\n                    <div class=\"anonimo-pqrsd-card-body\">\n                        <div class=\"anonimo-pqrsd-types-grid\">\n                                                            <label class=\"anonimo-pqrsd-type-card\">\n                                    <input type=\"radio\" name=\"tipo_solicitud\" value=\"Petici\u00f3n\" required>\n                                    <div class=\"anonimo-pqrsd-type-card-content\" style=\"border-top-color: #3498db\">\n                                        <div class=\"anonimo-pqrsd-type-icon\">\ud83d\udcdd<\/div>\n                                        <div class=\"anonimo-pqrsd-type-title\">Petici\u00f3n<\/div>\n                                        <div class=\"anonimo-pqrsd-type-desc\">Solicitar algo al hospital<\/div>\n                                        <div class=\"anonimo-pqrsd-type-check\">\u2713<\/div>\n                                    <\/div>\n                                <\/label>\n                                                            <label class=\"anonimo-pqrsd-type-card\">\n                                    <input type=\"radio\" name=\"tipo_solicitud\" value=\"Queja\" required>\n                                    <div class=\"anonimo-pqrsd-type-card-content\" style=\"border-top-color: #e74c3c\">\n                                        <div class=\"anonimo-pqrsd-type-icon\">\u26a0\ufe0f<\/div>\n                                        <div class=\"anonimo-pqrsd-type-title\">Queja<\/div>\n                                        <div class=\"anonimo-pqrsd-type-desc\">Inconformidad con un servicio<\/div>\n                                        <div class=\"anonimo-pqrsd-type-check\">\u2713<\/div>\n                                    <\/div>\n                                <\/label>\n                                                            <label class=\"anonimo-pqrsd-type-card\">\n                                    <input type=\"radio\" name=\"tipo_solicitud\" value=\"Reclamo\" required>\n                                    <div class=\"anonimo-pqrsd-type-card-content\" style=\"border-top-color: #e67e22\">\n                                        <div class=\"anonimo-pqrsd-type-icon\">\ud83d\udd14<\/div>\n                                        <div class=\"anonimo-pqrsd-type-title\">Reclamo<\/div>\n                                        <div class=\"anonimo-pqrsd-type-desc\">Reclamar un derecho o servicio<\/div>\n                                        <div class=\"anonimo-pqrsd-type-check\">\u2713<\/div>\n                                    <\/div>\n                                <\/label>\n                                                            <label class=\"anonimo-pqrsd-type-card\">\n                                    <input type=\"radio\" name=\"tipo_solicitud\" value=\"Sugerencia\" required>\n                                    <div class=\"anonimo-pqrsd-type-card-content\" style=\"border-top-color: #27ae60\">\n                                        <div class=\"anonimo-pqrsd-type-icon\">\ud83d\udca1<\/div>\n                                        <div class=\"anonimo-pqrsd-type-title\">Sugerencia<\/div>\n                                        <div class=\"anonimo-pqrsd-type-desc\">Propuesta de mejora<\/div>\n                                        <div class=\"anonimo-pqrsd-type-check\">\u2713<\/div>\n                                    <\/div>\n                                <\/label>\n                                                            <label class=\"anonimo-pqrsd-type-card\">\n                                    <input type=\"radio\" name=\"tipo_solicitud\" value=\"Denuncia\" required>\n                                    <div class=\"anonimo-pqrsd-type-card-content\" style=\"border-top-color: #c0392b\">\n                                        <div class=\"anonimo-pqrsd-type-icon\">\ud83d\udea8<\/div>\n                                        <div class=\"anonimo-pqrsd-type-title\">Denuncia<\/div>\n                                        <div class=\"anonimo-pqrsd-type-desc\">Reportar una irregularidad<\/div>\n                                        <div class=\"anonimo-pqrsd-type-check\">\u2713<\/div>\n                                    <\/div>\n                                <\/label>\n                                                            <label class=\"anonimo-pqrsd-type-card\">\n                                    <input type=\"radio\" name=\"tipo_solicitud\" value=\"Felicitaci\u00f3n\" required>\n                                    <div class=\"anonimo-pqrsd-type-card-content\" style=\"border-top-color: #f39c12\">\n                                        <div class=\"anonimo-pqrsd-type-icon\">\ud83c\udfc6<\/div>\n                                        <div class=\"anonimo-pqrsd-type-title\">Felicitaci\u00f3n<\/div>\n                                        <div class=\"anonimo-pqrsd-type-desc\">Reconocimiento positivo<\/div>\n                                        <div class=\"anonimo-pqrsd-type-check\">\u2713<\/div>\n                                    <\/div>\n                                <\/label>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <!-- Paso 2: Detalles de la Solicitud -->\n            <div class=\"anonimo-pqrsd-step-content\" data-step=\"2\">\n                <div class=\"anonimo-pqrsd-card\">\n                    <div class=\"anonimo-pqrsd-card-header\">\n                        <span class=\"anonimo-pqrsd-step-number\">02<\/span>\n                        <h3>Detalles de tu solicitud<\/h3>\n                        <p>Describe tu caso con la mayor claridad posible<\/p>\n                    <\/div>\n                    <div class=\"anonimo-pqrsd-card-body\">\n                        <div class=\"anonimo-pqrsd-field-group\">\n                            <label>\n                                <span class=\"anonimo-pqrsd-field-label\">\ud83d\udccc Asunto<\/span>\n                                <input type=\"text\" name=\"asunto\" required class=\"anonimo-pqrsd-input\" placeholder=\"Breve resumen de tu solicitud\" maxlength=\"150\">\n                            <\/label>\n                        <\/div>\n                        \n                        <div class=\"anonimo-pqrsd-field-group\">\n                            <label>\n                                <span class=\"anonimo-pqrsd-field-label\">\ud83d\udcac Detalle de la solicitud<\/span>\n                                <textarea name=\"mensaje\" rows=\"8\" required class=\"anonimo-pqrsd-textarea\" placeholder=\"Describe detalladamente los hechos, fechas, lugares y personas involucradas (si las hay)...\"><\/textarea>\n                            <\/label>\n                            <div class=\"anonimo-pqrsd-character-count\">\n                                <span id=\"anonimo-char-count\">0<\/span> \/ 5000 caracteres\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <!-- Paso 3: Adjuntar Evidencia -->\n            <div class=\"anonimo-pqrsd-step-content\" data-step=\"3\">\n                <div class=\"anonimo-pqrsd-card\">\n                    <div class=\"anonimo-pqrsd-card-header\">\n                        <span class=\"anonimo-pqrsd-step-number\">03<\/span>\n                        <h3>Adjuntar evidencia<\/h3>\n                        <p>Opcional - Puedes subir documentos que respalden tu solicitud<\/p>\n                    <\/div>\n                    <div class=\"anonimo-pqrsd-card-body\">\n                        <div class=\"anonimo-pqrsd-field-group\">\n                            <label class=\"anonimo-pqrsd-field-label\">\ud83d\udcce Archivos adjuntos<\/label>\n                            <div class=\"anonimo-pqrsd-file-zone\" id=\"anonimo-file-zone\">\n                                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <path d=\"M13 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V9z\"\/>\n                                    <polyline points=\"13 2 13 9 20 9\"\/>\n                                <\/svg>\n                                <p>Arrastra tu archivo aqu\u00ed o <span>selecciona un archivo<\/span><\/p>\n                                <small>PDF, JPG o PNG (m\u00e1x. 5MB)<\/small>\n                                <input type=\"file\" name=\"anexo\" id=\"anonimo-anexo\" accept=\".pdf,.jpg,.jpeg,.png\" style=\"display:none\">\n                            <\/div>\n                            <div id=\"anonimo-file-info\" class=\"anonimo-pqrsd-file-info\" style=\"display:none\"><\/div>\n                            <div class=\"anonimo-pqrsd-help-text\">\n                                <svg viewBox=\"0 0 24 24\" width=\"16\" height=\"16\" fill=\"none\" stroke=\"currentColor\">\n                                    <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n                                    <path d=\"M12 16v-4M12 8h.01\"\/>\n                                <\/svg>\n                                La informaci\u00f3n adjunta ser\u00e1 manejada de forma confidencial\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <!-- Paso 4: Confirmaci\u00f3n y Env\u00edo -->\n            <div class=\"anonimo-pqrsd-step-content\" data-step=\"4\">\n                <div class=\"anonimo-pqrsd-card\">\n                    <div class=\"anonimo-pqrsd-card-header\">\n                        <span class=\"anonimo-pqrsd-step-number\">04<\/span>\n                        <h3>Revisa y confirma<\/h3>\n                        <p>Verifica que toda la informaci\u00f3n sea correcta<\/p>\n                    <\/div>\n                    <div class=\"anonimo-pqrsd-card-body\">\n                        <div class=\"anonimo-pqrsd-summary\" id=\"anonimo-pqrsd-summary\"><\/div>\n                        \n                        <div class=\"anonimo-pqrsd-warning-card\">\n                            <div class=\"anonimo-pqrsd-warning-icon\">\ud83d\udd12<\/div>\n                            <div class=\"anonimo-pqrsd-warning-content\">\n                                <h4>Confidencialidad garantizada<\/h4>\n                                <p>Este canal no almacena informaci\u00f3n de identificaci\u00f3n personal. Tu IP no ser\u00e1 registrada y tu identidad permanecer\u00e1 an\u00f3nima.<\/p>\n                            <\/div>\n                        <\/div>\n                        \n                        <button type=\"submit\" class=\"anonimo-pqrsd-submit-final\">\n                            <span class=\"anonimo-pqrsd-submit-icon\">\ud83d\udce8<\/span>\n                            Enviar solicitud an\u00f3nima\n                            <span class=\"anonimo-pqrsd-submit-loading\" style=\"display:none\">\u23f3<\/span>\n                        <\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <!-- Botones de navegaci\u00f3n -->\n            <div class=\"anonimo-pqrsd-nav-buttons\">\n                <button type=\"button\" class=\"anonimo-pqrsd-nav-prev\" id=\"anonimo-prev-step\" style=\"display:none\">\n                    \u2190 Anterior\n                <\/button>\n                <button type=\"button\" class=\"anonimo-pqrsd-nav-next\" id=\"anonimo-next-step\">\n                    Siguiente \u2192\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1558","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/pages\/1558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/comments?post=1558"}],"version-history":[{"count":4,"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/pages\/1558\/revisions"}],"predecessor-version":[{"id":2144,"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/pages\/1558\/revisions\/2144"}],"wp:attachment":[{"href":"https:\/\/new-web.hospitalsantamonica.gov.co\/index.php\/wp-json\/wp\/v2\/media?parent=1558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}